Contact information
Contact Information
Last updated: July 17, 2026
PetFeederly is committed to providing accessible and professional customer support.
Customers may contact us regarding:
- Product information
- Order confirmation
- Order status and tracking
- Shipping delays
- Address corrections
- Damaged or defective products
- Incorrect or missing products
- Returns and refunds
- Website or payment concerns
- General customer service questions
Store Information
Store name: PetFeederly
Website: petfeederly.store
Email: support@petfeederly.store
Telephone: (647) 555-0148
Business Address
PetFeederly
1225 Rue de l'Étrave
Québec, QC G3K 0E5
Canada
This address should not be used for product returns unless our customer support team has provided written authorization and return instructions.
Customer Service Response Time
We aim to respond to customer inquiries within 1–2 business days.
Response times may be longer during weekends, public holidays, promotional events, or periods of unusually high demand.
Information to Include
For faster assistance, please provide:
- Your full name
- Your order number
- Your checkout email address
- A description of your request
- Photographs or videos when relevant
Customers should not send full payment card details, passwords, or other highly sensitive financial information by email.
Return Requests
Return requests must be submitted within 30 days of delivery to:
Do not return a product before receiving authorization and instructions from our customer support team.
Complaints and Dispute Resolution
We take customer concerns seriously and aim to resolve complaints fairly.
Please contact us first and allow our customer support team a reasonable opportunity to investigate. Include all relevant order information and supporting evidence.
We will review the issue and provide an appropriate response based on our store policies and applicable consumer protection requirements.