Refund policy

Return & Refund Policy

Last updated: July 17, 2026

At PetFeederly, we want you to feel confident when purchasing products for your pet. We offer free returns and refunds within 30 days for eligible products, subject to the conditions described below.

By placing an order through petfeederly.store, you agree to this Return & Refund Policy.

1. Thirty-Day Return Period

You may request a return within 30 days from the date your order is delivered.

Return requests submitted after the 30-day period may not be accepted unless otherwise required by applicable consumer protection laws.

2. Return Eligibility

To qualify for a return, the product should:

Be returned within 30 days of delivery
Be unused, clean, and in its original condition
Include the original packaging, accessories, manuals, and components
Show no signs of intentional damage, misuse, improper assembly, or unauthorized modification
Be accompanied by valid proof of purchase

For hygiene and safety reasons, pet feeding products that have been used with food or water should be thoroughly cleaned before a return request is submitted. We may refuse items that are returned in an unsanitary condition.

3. Starting a Return

To request a return, contact:

Email: support@petfeederly.store

Please provide:

Your full name
Your order number
The email address used at checkout
The product you wish to return
The reason for the return
Clear photos or videos when the item is damaged, defective, or incorrect

Do not send the product back before receiving return authorization and instructions from our customer support team.

Returns sent without authorization may be delayed, refused, or returned to the sender.

4. Free Return Shipping

PetFeederly provides free standard return shipping for eligible and approved returns submitted within the 30-day return period.

Our customer support team will provide the appropriate return instructions. Depending on your location, we may provide a prepaid return label, reimburse approved standard return costs, or offer another reasonable return solution.

Express, premium, or unauthorized return shipping costs are not refundable unless approved in writing by PetFeederly.

5. Damaged, Defective, or Incorrect Products

Please inspect your order shortly after delivery.

The product arrived damaged
The product is defective
You received the wrong product
Parts or accessories are missing
The product is significantly different from the item ordered

Please include clear photographs or videos showing the product, packaging, shipping label, and reported issue.

After reviewing your request, we may offer:

A replacement product
Replacement parts
A full or partial refund
Another appropriate resolution

Please do not discard damaged products or packaging until your request has been reviewed.

6. Non-Returnable Products

Returns may be refused for:

Products returned more than 30 days after delivery
Products damaged through misuse, neglect, or improper care
Products altered or modified after delivery
Products missing essential components or accessories
Products returned in an unsafe or unsanitary condition
Products purchased from another seller or website
Products returned without proof of purchase
Gift cards or promotional credits, where applicable

These limitations do not affect rights that cannot legally be excluded under applicable consumer protection laws.

7. Order Cancellations

Orders may be cancelled only before they have entered processing or shipment.

To request a cancellation, contact us immediately at support@petfeederly.store.

We cannot guarantee that a cancellation request will be completed after an order has been processed or dispatched. If the order has already shipped, you may request a return after receiving it.

8. Refund Processing

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank, card provider, or payment service.

Original standard shipping is free and therefore has no refundable shipping value.

9. Exchanges

We do not guarantee direct exchanges because product availability may change.

When an exchange is requested, we may:

Send a replacement product
Ask you to return the original product
Issue a refund so that a new order can be placed

Our customer support team will explain the available options.

10. Refused or Unclaimed Deliveries

If an order is refused, not collected, or returned because the customer provided an incorrect or incomplete address, any refund will be reviewed after the parcel is returned.

Additional costs caused by an incorrect address, failed delivery attempt, refusal, or failure to collect a parcel may be deducted where permitted by law.