Refund policy
Return & Refund Policy
Last Updated: August 25, 2026
At PetFeederly, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, we provide a 30-day free return and refund policy subject to the conditions described below.
1. 30-Day Return Period
You may request a return within 30 days of receiving your order.
To qualify for a standard return, the item should:
- Be returned within the 30-day return period
- Be in substantially the same condition in which it was received
- Include its original accessories, components, and packaging when reasonably possible
- Not show damage caused by misuse, neglect, or improper handling
Customers may inspect products after delivery as reasonably necessary to determine their suitability.
2. Free Returns
Approved eligible returns are provided without a standard return fee to the customer.
Before returning any product, please contact:
Our customer support team will provide the necessary return instructions.
Please do not send products directly to our business mailing address unless our support team specifically instructs you to do so.
Unauthorized returns may cause delays in processing your refund.
3. How to Request a Return
To begin a return, email support@petfeederly.store and provide:
- Your full name
- Your order number
- The email address used for your order
- The item you would like to return
- Your reason for requesting the return
If the item arrived damaged, defective, incomplete, or incorrect, please include clear photographs when possible so we can resolve the issue efficiently.
4. Refunds
Once an eligible return has been received and reviewed, we will process the corresponding refund.
Approved refunds are normally issued to the original payment method used at checkout.
After we issue a refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account. Processing times are determined by the payment provider and are outside our direct control.
5. Damaged or Defective Products
Please inspect your order shortly after delivery.
If your product arrives:
- Damaged
- Defective
- Missing essential components
- Significantly different from what you ordered
- Incorrect
please contact us as soon as possible at support@petfeederly.store.
We will review the issue and provide an appropriate resolution, which may include a replacement, return, or refund.
6. Incorrect Items
If we send you an incorrect product, please contact our customer service team with your order number and, where possible, a photograph of the item received.
We will work to correct the issue without charging you standard return costs.
7. Exchanges
If you would like a different product, please contact customer support.
Depending on product availability and your location, we may recommend returning the original item for a refund and placing a new order for the desired product.
8. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will make reasonable efforts to process cancellation requests. However, once an order has entered fulfillment or has been shipped, we may no longer be able to cancel it.
In that situation, you may request a return after delivery in accordance with this policy.
9. Refunds for Lost Packages
If tracking information indicates that a package has been lost in transit or if delivery cannot be completed, please contact us.
We will review the shipment information and work with the appropriate delivery provider before determining the available resolution.
10. Refused or Unclaimed Deliveries
Customers are responsible for providing accurate delivery information and making reasonable arrangements to receive their packages.
If an order is returned because it was refused, unclaimed, or sent to an incorrect address provided by the customer, please contact us so we can review the circumstances.
11. Consumer Rights
Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.
Where local consumer protection laws provide rights greater than those described here, those legal rights will continue to apply.
12. Contact
For return or refund assistance:
PetFeederly
1225 Rue de l'Étrave
Québec, QC G3K 0E5
Canada
Email: support@petfeederly.store
Phone: (647) 555-0148
Website: petfeederly.store