Shipping policy

Shipping Policy

Last updated: July 17, 2026

PetFeederly is pleased to offer free standard shipping worldwide on all eligible orders placed through petfeederly.store.

This Shipping Policy explains our processing, delivery, tracking, address, and international shipping procedures.

1. Shipping Cost

Standard worldwide shipping is free.

There is no minimum purchase amount required to receive free standard shipping unless a different condition is clearly displayed during checkout.

Optional expedited shipping may be offered for certain products or destinations. Any additional cost will be displayed before payment.

2. Order Processing

After an order is placed, customers receive an order confirmation at the email address provided during checkout.

Orders are reviewed and prepared before dispatch. Processing may take longer during:

Weekends
Public holidays
Sales or promotional periods
Periods of unusually high demand
Address verification or payment review
Temporary stock shortages

Once an order has been dispatched, a shipping confirmation may be sent with tracking information when available.

3. Estimated Delivery Time

Our estimated delivery timeframe is 7–10 days.

Delivery times are estimates and may vary according to:

Destination country or region
Local postal and courier services
Customs processing
Weather or transportation disruptions
Public holidays
Remote or rural delivery locations
Incorrect or incomplete address details

PetFeederly cannot guarantee an exact delivery date, but we will provide reasonable assistance when a shipment is delayed.

4. Worldwide Delivery

We ship to many countries and regions worldwide.

Delivery may not be available to certain restricted locations, military addresses, forwarding services, or regions affected by carrier limitations, sanctions, emergencies, or import restrictions.

If we cannot deliver an order to the address provided, we will contact the customer and issue an appropriate refund when necessary.

5. Multiple Packages

An order containing several products may be shipped in separate packages.

Packages may arrive on different days and may have different tracking numbers. You will not be charged additional standard shipping fees when an order is divided into multiple shipments.

6. Tracking Information

Tracking information may be provided after dispatch.

Tracking updates can sometimes take several days to appear after a label is created. This does not necessarily mean that the package has not been shipped.

Some destination postal services provide limited tracking updates. In such cases, the final delivery scan may appear later than expected.

7. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including:

Recipient’s full name
Street address
Apartment, suite, or unit number
City
Province, state, or region
Postal or ZIP code
Country
Valid telephone number when requested

Address changes cannot be guaranteed after an order has entered processing or has been dispatched.

8. Incorrect or Incomplete Addresses

If a package cannot be delivered because the address was incorrect or incomplete, the parcel may be returned, delayed, abandoned, or disposed of by the carrier.

If the parcel is returned to us, we will review the available refund or reshipment options. Additional costs caused by customer-provided address errors may be deducted where permitted by law.

9. Customs and Import Charges

International shipments may be inspected by customs authorities.

Import duties, taxes, brokerage fees, or local handling charges may apply depending on the destination. Unless these charges are included and clearly displayed during checkout, they are generally determined by local authorities and may be the responsibility of the recipient.

Customs processing may extend the delivery timeframe.

10. Delayed Shipments

A shipment is not automatically considered lost because tracking has paused or the estimated delivery date has passed.

If your order has not arrived within a reasonable period after the estimated delivery timeframe, contact us at support@petfeederly.store.

Please include your order number and delivery address so that we can investigate.

11. Lost Packages

If tracking indicates that a package has not been delivered and the carrier confirms that it is lost, we may offer:

A replacement shipment
A refund
Another suitable resolution

The resolution will depend on the circumstances and available carrier information.

12. Packages Marked as Delivered

If tracking shows “delivered” but you cannot locate the package:

Check around the delivery location.
Ask household members, neighbors, reception staff, or building management.
Review any carrier delivery notice.
Contact the local delivery carrier.
Contact PetFeederly if the parcel remains missing.

We will review the matter and assist where reasonably possible. A replacement or refund is not automatically guaranteed when the carrier confirms delivery to the address provided.