Shipping Policy

Last Updated: August 25, 2026

At PetFeederly, we aim to make ordering pet grooming essentials simple and convenient for customers around the world.

1. Free Worldwide Shipping

We offer free standard shipping worldwide on eligible orders placed through petfeederly.store.

There is no standard shipping charge added to qualifying orders at checkout.

2. Estimated Delivery Time

Our estimated delivery timeframe is:

7–10 days

Delivery time begins after the order has been processed and handed to the shipping provider.

While most orders are expected to arrive within this timeframe, delivery estimates are not guaranteed and may occasionally be affected by circumstances beyond our reasonable control.

3. Order Processing

Orders are reviewed and prepared for shipment after successful payment confirmation.

Customers will receive order-related updates using the email address supplied during checkout when applicable.

Orders placed during weekends, holidays, promotional periods, or periods of unusually high demand may require additional handling time.

4. International Shipping

PetFeederly ships internationally.

International orders may pass through customs or local import processing before delivery.

Customs procedures vary between countries and may occasionally cause additional delivery time.

5. Customs, Duties and Taxes

Depending on the destination country, local authorities may impose customs duties, import taxes, or other charges.

Where such charges apply and are not collected at checkout, they may be the responsibility of the recipient unless applicable law requires otherwise.

PetFeederly does not control customs processing or charges imposed independently by local authorities.

6. Tracking Information

When tracking information is available, it may be provided after the order has been shipped.

Please allow time for the tracking provider to register the shipment after tracking information is issued.

Tracking updates may occasionally pause while parcels are moving between international shipping facilities.

7. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please review your:

• Recipient name
• Street address
• Apartment or unit number
• City
• Province/state/region
• Postal or ZIP code
• Country

before submitting your order.

If you discover an error, contact support@petfeederly.store immediately.

We will make reasonable efforts to update the address before shipment, but address changes cannot be guaranteed after fulfillment has begun.

8. Delayed Orders

Occasional delays may occur because of:

• Customs processing
• Severe weather
• Transportation disruptions
• Carrier delays
• Public holidays
• High shipping volume
• Local delivery restrictions
• Incorrect or incomplete addresses

If your order appears significantly delayed, contact us and we will review the available shipment information.

9. Lost Packages

If you believe your order has been lost in transit, please contact:

support@petfeederly.store

Include your order number and delivery information.

We will review the shipment and work toward an appropriate resolution.

10. Damaged Packages

If an item arrives damaged, please contact us promptly and include photographs of:

• The damaged item
• The packaging
• Any visible shipping damage

This information helps us evaluate the situation and resolve your request efficiently.

11. Multiple Shipments

In some circumstances, an order containing multiple products may arrive in more than one package.

Separate packages may have different tracking information and may arrive on different days.

You will not be charged additional standard shipping fees because an order is divided into multiple shipments.

12. Delivery Confirmation

A shipment may be considered delivered when the carrier records successful delivery to the address provided during checkout.

If tracking shows delivery but you cannot locate your package, please check nearby delivery locations and contact the carrier or our support team for assistance.

13. Contact Us

For shipping-related questions:

PetFeederly
1225 Rue de l'Étrave
Québec, QC G3K 0E5
Canada

Email: support@petfeederly.store
Phone: (647) 555-0148
Website: petfeederly.store